Digital Banking

The course aims to equip practitioners in banking and finance with concepts and insights into Engagement Banking. Banking has witnessed lot many changes during the last two decades and beyond the visualization of many bankers. The convergence of technology in banking is continuously proving to be a great enabler [...]

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy. Customer-centricity is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain [...]

Building a Digital Banking Business Model is more than just an idea. It is a comprehensive plan of what we are going to change. Why that change is required? And how we have to initiate and architect the change?